Business Education Courses
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PHCC Academy GA offers specialized business and professional development training designed for the plumbing and HVACR industry. Our comprehensive programs equip professionals at every level—from apprentices to business owners—with essential skills in leadership, finance management, customer service, and workplace communication. Through fully online, self-directed courses, participants gain the business acumen and professional competencies needed to advance their careers, manage teams effectively, and drive organizational success in today's competitive market.

Finance Management 

The Finance Management course is designed to provide a self-directed, online training solution for new contractors, business owners, and their office staff who need to learn the concepts and skills necessary for managing their business finances. This course may be beneficial for those who are new to finance management or for those who want to refresh their skills. The course includes 9 online training modules critical for the success of today’s finance professionals. Module topics include:

• Introduction to Finance
• Profit and Loss Statements
• Financial Software and Business Skills
• Determining Billable Hourly Rates
• Tax Rights and Responsibilities
• Preventing and Identifying Theft
• And More!

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Service Skills

Master every interaction with confidence and professionalism.
Comprehensive soft skills training for all levels – apprentices to leaders.

Service Skills – Technicians/Apprentices

• This course is specifically designed for technicians and apprentices who interact with customers and work in team environments. While technical expertise is crucial, the professional skills covered in this program are equally important for career advancement and customer satisfaction. Through 6 focused modules with 62 practical lessons, participants will master customer service excellence, workplace communication, and professional relationship skills for essential success.

Service Skills – Administrative and Office Staff

• This course is designed for office employees who want to elevate their professional capabilities and deliver exceptional service. Through 7 strategically designed modules and 74 practical lessons, participants will master the art of customer service, develop essential workplace relationship skills, and build the professional competencies needed to excel in today’s office environment.

Service Skills – Human Resources and Leadership

• This course is designed for managers, HR professionals and team leaders who want to master the essential skills needed to build high-performing teams, foster respectful workplaces, and drive organizational success. Through 11 carefully structured modules and 62 engaging lessons, participants will develop practical skills in generational management, team dynamics, performance coaching, and workplace culture development.

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Seal the Deal

Learn to effectively address concerns, articulate value, and ensure customers understand the necessity of the work. Transform service calls into sales opportunities while maintaining technical integrity.

Learn to:

• Build rapport and trust with customers
• Present solutions so customers understand
• Handle price objections
• Communicate value effectively to motivate customer action
• Develop long-term customer relationships that drive business growth

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